We recognize that having your vehicle towed may be a significant inconvenience. We ask that you recognize that your vehicle was towed at the request of an authorized representative of the property that it was towed from.
**Please remember that our customer service agent(s) are not the ones who parked your vehicle, nor are they the entity that requested the towing. They are here to assist you in retrieving your vehicle and will make every effort to do so. Please treat them kindly and with respect. We will do the same and together we can make this process as pleasant as possible for all parties.**
1. If my car has been towed, how can I find it?
2. What forms of payment can I pay with?
Cash, Visa and Mastercard (from either the owner of the vehicle or the person authorized to pick up the vehicle on their behalf, ONLY with identification). We do not accept Apple Pay, Samsung Pay, or any other tap to pay services.
All credit/debit payments made in person with the card (must have a chip) and matching identification present.
3. How much does it cost to get a vehicle back?
For vehicles towed in Broward County, please click HERE.
For vehicles towed in Miami-Dade County, please click HERE.
4. Why was my vehicle towed?
Your vehicle was towed at the request of an agent of the property owner. The reason for your vehicle being towed will be on your receipt.
5. Can I pick up a vehicle if I am not the owner?
Unfortunately, we are only able to release the vehicle to the titled/registered owner or a person authorized by the owner to release their vehicle to. Please contact our office so we can provide the registered owner with a vehicle release form to a non owner. ‘
You can also obtain the form by clicking HERE.
**This form must be sent back to you completed and notarized, either in person or online. All forms are subject to verification and may be rejected if incomplete, altered, invalid, or unverifiable.**
If the vehicle is registered to a business or you are a lienholder, please contact our office at 954-564-0486 for release procedure.
You can obtain the 3rd party release for a business by clicking HERE.
**This form must be sent back to you completed and notarized, either in person or online. All forms are subject to verification and may be rejected if incomplete, altered, invalid, or unverifiable.**
6. How did you tow my vehicle if it is AWD or my parking brake was engaged?
The appropriate towing equipment and method are selected based on the vehicle’s configuration, condition, accessibility, and manufacturer-related considerations. Depending on the circumstances, this may include a wheel-lift truck with dollies or a flatbed truck. Our operators are expected to use reasonable care and appropriate equipment when towing each vehicle. You can see an example of a vehicle being towed utilizing a self-loading tow truck wheel dollies by clicking HERE.
7. What forms of ID do you accept?
We accept one current government-issued photo identification, including a valid driver license, state identification card, military identification, or passport.
An International Driving Permit or similarly titled privately issued document is not, by itself, government-issued photo identification.
8. What documents do you require for vehicle release?
A towing-storage operator must accept an original or a copy of any of the following documents as evidence of a person’s interest in a vehicle or vessel:
1. An electronic title in your name (according to state records).
2. A paper title in your name (according to state records).
3. A contract between a lender and the owner of the vehicle or vessel.
4. A contract between a lessor and the lessee of the vehicle or vessel.
5. Credentials establishing the person as an employee or contract agent of an insurance company along with documentation identifying the vehicle by the vehicle identification number or vessel by the hull identification number.
6. A written agreement evidencing that the person is an agent of the vehicle or vessel owner or lienholder.**
**A towing-storage operator may not require any of the documents listed in paragraph (a) to be notarized, except for the agreement in subparagraph (a)6. if such agreement is presented for the purpose of releasing the vehicle or vessel.
AS OF JULY 1, 2024 RENTAL VEHICLES MUST BE PICKED UP BY THE RENTAL AGENCY DIRECTLY
A rental agreement alone does not establish that the renter is authorized to obtain release of the rental vehicle. The rental company or another person properly authorized by the vehicle owner may retrieve the vehicle using the required documentation. A renter may retrieve personal property belonging to the renter that is not affixed to the vehicle.
To obtain a copy of the Broward County Consumer Bill of rights, please click HERE
Last reviewed: September 2026