We recognize that having your vehicle towed may be a significant inconvenience. We ask that you recognize that your vehicle was towed at the request of an authorized representative of the property that it was towed from.
**Please remember that our customer service agent(s) are not the ones who parked your vehicle, nor are they the entity that requested the towing. They are here to assist you in retrieving your vehicle and will make every effort to do so. Please treat them kindly and with respect. We will do the same and together we can make this process as pleasant as possible for all parties.**
1. If my car has been towed, how can I find it?
2. What forms of payment can I pay with?
Cash, Visa and Mastercard (from the vehicle owner ONLY with identification). We do not accept Apple Pay, Samsung Pay, or any other tap to pay services. All credit/debit payments must be made in person with the card (must have a chip) and matching identification present.
3. How much does it cost to get a vehicle back?
For vehicles towed in Broward County, please click HERE.
For vehicles towed in Miami-Dade County, please click HERE.
4. Why was my vehicle towed?
Your vehicle was towed at the request of an agent of the property owner. The reason for your vehicle being towed will be on your receipt.
5. Can I pick up a vehicle if I am not the owner?
Unfortunately, we are only able to release the vehicle to the titled/registered owner or a person authorized by the owner to release their vehicle to. Please contact our office so we can provide the registered owner with a vehicle release form to a non owner. ‘
You can also obtain the form by clicking HERE.
**This form must be sent back to you notarized and presented to us as an original, filled out correctly, with no alterations to it**
If the vehicle is registered to a business, please contact our office at 954-564-0486 for release procedure.
6. How did you tow my vehicle if it is AWD or my parking brake was engaged?
When your vehicle is towed and it is an AWD (or similar) or the parking brake is engaged, the safest option is to use a self-loading wheel lift tow truck and dollies. This allows your vehicle to be towed damage free. We also have multiple flatbed tow trucks that are used when needed. Both towing methods ensure that there’s no chance of any additional damage to the vehicle during the towing process. You can see an example of a vehicle being towed utilizing a self-loading tow truck wheel dollies by clicking HERE.
7. What forms of ID do you accept?
We accept all US Government issued identifications that are issued for identification purposes. We also accept passports that are issued by foreign governments.
“International Drivers Licenses” that are not issued by a government entity and will not be accepted.
8. What documents do you require for vehicle release?
A towing-storage operator must accept an original or a copy of any of the following documents as evidence of a person’s interest in a vehicle or vessel:
1. An electronic title in your name (according to state records).
2. A paper title in your name (according to state records).
3. A contract between a lender and the owner of the vehicle or vessel.
4. A contract between a lessor and the lessee of the vehicle or vessel.
5. Credentials establishing the person as an employee or contract agent of an insurance company along with documentation identifying the vehicle by the vehicle identification number or vessel by the hull identification number.
6. A written agreement evidencing that the person is an agent of the vehicle or vessel owner or lienholder.**
**A towing-storage operator may not require any of the documents listed in paragraph (a) to be notarized, except for the agreement in subparagraph (a)6. if such agreement is presented for the purpose of releasing the vehicle or vessel.
AS OF JULY 1, 2024 RENTAL VEHICLES MUST BE PICKED UP BY THE RENTAL AGENCY DIRECTLY
A rental vehicle or vessel agreement is not evidence that the person who rented a
vehicle or vessel is an agent of the rental vehicle or vessel owner for the purpose of releasing the vehicle or vessel. However, a towing-storage operator must release to the renter of a rental vehicle or vessel all personal property belonging to the renter which is not affixed to the rental vehicle or vessel.